Contact us
Have a question about verifying an email address, your account, the API or a bulk list? Send us a message below or email us directly.
Send us a message
Fill out the form and we will get back to you as soon as possible. All fields are required.
Contact information
Prefer to reach us directly? Our support team monitors all channels during business hours and responds to urgent issues around the clock.
General support
Technical questions, account help and general questions about email verification.
Sales & enterprise
Pricing questions, custom plans, enterprise contracts, volume discounts and partnerships.
Response time
We aim to answer every message within 2 hours during business hours (Monday–Friday, 9 AM–6 PM ET). Urgent support issues are monitored 24/7 and usually get a reply within 30 minutes.
Office location
RNS Email Verify
99 Wall Street #112
New York, United States 10005
We are a remote-first company with team members across several time zones.
Common questions about contacting us
What is the best way to reach you for urgent issues?
For urgent technical issues such as API outages or service disruptions, email support@rnsemailverify.com with "URGENT" in the subject line. Our on-call team monitors urgent tickets 24/7 and aims to respond within 30 minutes. Enterprise customers with dedicated account managers can also use their direct escalation channels.
How long does it take to get a response?
We respond to most messages within 2 hours during business hours. Sales questions about enterprise plans and custom pricing usually get a reply within 1 business hour. Weekend and holiday messages are answered on the next business day unless marked as urgent.
Can I schedule a demo or call?
Yes. Choose "Sales & pricing" or "Enterprise plans" as the subject in the form above and include your preferred date and time. Our sales team will arrange a live walkthrough of RNS Email Verify.
Do you offer phone support?
Phone support is available for Enterprise plan customers. All other plans get support by email, which lets us send detailed answers with code examples and documentation links when needed.
I have a billing or refund question. Who do I contact?
Email support@rnsemailverify.com with "Billing" in the subject line. Include your account email address and the invoice or transaction details. We process refund requests within 3 business days. All plans include a 14-day money-back guarantee.
I want to report a bug or request a feature. How?
Choose "Bug report" or "Feature request" as the subject in the contact form and give as much detail as you can. For bugs, include the steps to reproduce the issue, what you expected to happen and any error messages you saw.
Not sure where to start?
Create a free account and verify your first list, or compare the credit packs.